Our main priority is getting your order to you as quickly and safely as possible.
For next day delivery, orders must be placed before 1PM and excludes delivery on weekends, Bank Holidays and to certain postcode areas.
We offer free standard delivery on orders over £50.00 within the UK. All goods within the UK are dispatched with DPD Local. Providing a mobile telephone number when ordering will ensure you receive a text advising you of the delivery date and time slot. At this stage you may have the option to change delivery details if you so wish.
Orders under £50.00 for delivery within the UK will be charged a flat rate of £5. These items will be sent by either DPD Local, Royal Mail 1st Class or an alternative courier.
Postal Charges for the Rest of Europe and Rest of World will be quoted when paying for your order. These items will be sent by the most appropriate courier using a 'Track and Trace' service. Please email us at firstname.lastname@example.org if your country is not showing and we will provide you with a shipping quote.
You will be notified by email when your items are dispatched.
Most deliveries will usually require a signature. Please bear this in mind when supplying your delivery address. For example - it may be better to give your work address. In the event that a package doesn't arrive please notify our customer services department on 01892 457373 . We won't consider it lost for 28 days. At our discretion we would normally send a replacement after 14 days.
DPD Local collect from us Monday to Friday at 3pm. This does however exclude Bank Holidays.
You will be notified by email of the parcel number and full tracking details when your items are dispatched.
We want you to be happy with your purchase from Motoport Ltd however there may be certain instances products may need to be returned.
IF YOU CHANGE YOUR MIND
If you have simply changed your mind about any item ordered and you wish to return it, then you can do so provided you inform us of your decision within 30 days of receipt. All you will be responsible for is the cost of the return postage. The item should be unworn, undamaged and must be 'as new' when returned to us. We will issue an exchange or refund to you via your original payment method.
If any items were damaged in transit, we ask that you report it to us within 7 working days on their return they can be replaced or a refunded issued via your original payment method.
FAULTY ON ARRIVAL
If your items are faulty on arrival, you should inform us as soon as reasonably possible. Items should be returned in their original packaging when possible with a copy of original documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method.
ITEMS FAULTY IN WARRANTY PERIOD
If any of your purchases develop a fault within its warranty period it will need to be returned. Once the fault has been verified, a repair or exchange of goods will be issued.
- Customer services can be contacted on 01892 457373
- Returns take approximately five business days to process upon receipt of the item.
- We cannot be held responsible for the loss or damage of items during their return. We recommend that all goods are returned via registered post.
- Buyer is responsible for any shipping charges when returning the item.
15-16 Colebrook Industrial Estate